Problem: Everything from the desktop and documents folders disappeared
Solution:
In XP: Click start, click run, type in "CMD" then press enter. In the command window, type in cd \, then type in the command "attrib -h /s /d" Wait for this to complete. You should see all directories and files. If some are still hidden, such as the desktop contents. Restart the computer. Scan with your antivirus solution.
In Vista: Open the windows globe, type in cmd, once it shows cmd (or command) right click on it and click run on administrator. In the command window, type in cd \, then type in the command "attrib -h /s /d" Wait for this to complete. You should see all directories and files. If some are still hidden, such as the desktop contents. Restart the computer. Scan with your antivirus solution.
Some infections will hide the desktop. Make sure you scan with several good scanning utilities but not multiple antivirus products that scan the computer at the same time. This will cause you to not only slow down but to also potentially crash the computer.
Please comment if this post helped you.
A database of reoccurring problems my colleagues and I have run into and their solutions.
Thursday, May 26, 2011
Tuesday, May 24, 2011
Siverlight will not uninstall.
Original Problem: Silverlight updates would not install
Secondary Problem: Silverlight will not uninstall from Add/Remove programs in XP giving the error ""the installation source for this product is not available"
Fix: Run regedit. Use the search function to find anything containing silverlight and delete it. Restart the computer. Install the newest release of silverlight from here.
Please comment if this post helped you
Secondary Problem: Silverlight will not uninstall from Add/Remove programs in XP giving the error ""the installation source for this product is not available"
Fix: Run regedit. Use the search function to find anything containing silverlight and delete it. Restart the computer. Install the newest release of silverlight from here.
Please comment if this post helped you
Monday, May 23, 2011
.Net packages or .net service packs will not install
First step, restart the computer and try again. If that does not work the machine might need a .Net cleanup tool. This tool can be found on Microsoft's website. If you do not want to go there for the download you can get it from here or here. After the tool is done, restart. Re-run the tool. Restart again. Start all of your windows updates. This should fix the problem.
Windows Security Center will not recognize automatic updates are enabled
This applies to Windows XP at least, I do not know if it works on any other operating systems. This has fixed at least two systems that say windows update is not enabled but in the system properties -> automatic updates tab the system is enabled and has a time set to install automatic updates. This system can either be ran through batching or through manual command prompt entries. I use a single batch file for all 5 commands and it works flawlessly on systems that can be fixed with this tool. This is what my batch file looks like:
RegSvr32 C:\WINDOWS\system32\wuapi.dll
RegSvr32 c:\WINDOWS\system32\Wuaueng.dll
RegSvr32 C:\WINDOWS\system32\atl.dll
RegSvr32 C:\WINDOWS\system32\wucltui.dll
RegSvr32 C:\WINDOWS\system32\wups.dll
pause
The pause at the end is not necessary but it is useful to know when the system is complete. If you are running the commands manually do not enter the pause line. If you don't know how to make a batch file click here to learn how.
If this solution helped you or fixed your issue please comment
RegSvr32 C:\WINDOWS\system32\wuapi.dll
RegSvr32 c:\WINDOWS\system32\Wuaueng.dll
RegSvr32 C:\WINDOWS\system32\atl.dll
RegSvr32 C:\WINDOWS\system32\wucltui.dll
RegSvr32 C:\WINDOWS\system32\wups.dll
pause
The pause at the end is not necessary but it is useful to know when the system is complete. If you are running the commands manually do not enter the pause line. If you don't know how to make a batch file click here to learn how.
If this solution helped you or fixed your issue please comment
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